Terms-and-conditions-of-delivery

313.365.6780

Terms and conditions of delivery

Domestic and International Travel Since 1947

Flower Bouquets ordered by you can be delivered within 3-5 business days. Food baskets, liquor, fruits, etc, ordered by you can be delivered within 4-10 business days from the time, when the order has been made and paid for by the sender.

We do not guarantee the hours of delivery.The exact hours and days are only guaranteed for weddings and funerals. We are not able to guarantee the delivery time in the days, such as for example Valentine's Day, Women's Day ,Mother's Day or major national Holidays.

If the courier cannot find the receiver in the given address, he or she will leave the note in the door, informing about the flower delivery. After a contact of the receiver with the florist's, the delivery will be sent again at the agreed time.

In case of any changes in conditions of flowers, delivery, prices, terms, product being out of stock , etc ,as a result , you will recive information about the changes by e-mail or someone will contact you over the phone.

The quality of the bouquet:

Every bouquet is prepared by the florist's serving on the highest level. We do everything, so our composition of the bouquet is done precisely and carefully. We always care, so your order is done by the florist's, which is the clostest to the person the flowers are given to. Because of that the flowers do not lose their freshness and appearance during the transport and they last longer. The bouquets might be in a minimal way different than presented in the picture, because of the seasonality of the flowers and individual style of each florist. In case of lack of one of the flowers, which an ordered bouquet included, we have the right to substitute it by a similar coloured flower.

Mixed bouquets shown in the pictures have 5-7 flowers - small bouquet, medium: 9-12 and the big one more than 15 flowers. In case of roses the prise changes depending on the length of the roses: short have about 40 cm, medium about 60-70 cm, long about 90-100 cm. Shown in the catalogue presents, such as toys or chocolates are only examples of the presents and those delivered by florist's realising the order will look different. You can be sure, that delivered bouquets will not be less beautiful than that shown in the picture.

Our goal is to raise quality of service constantly, so the last stage of acomplishing order is sending confirmation to recipient. Recipient's opinion is very important, becouse it helps to check if order was executed properly.

Complaints:

Please be careful, while giving the information about your order or your delivery, the complaints without details will not be considered. All complaints about wrongly made orders must be made immediately otherwise no refund will be given. All complains must be made in writing to amerpoltravel@yahoo.com within the first 3 days from the time of delivery and will be considered from 7-10 business days from the time of giving a written complaint.